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Terms of Service

1. Agreement to Terms

By accessing, browsing, or using DocScalar ("the Service"), provided by DocScalar Inc. ("we", "us", or "our"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not access or use the Service.

2. User Document Ownership & Intellectual Property Retention

You retain 100% ownership and copyright of your documents. We claim zero intellectual property rights, licenses, or title over the files, text, images, or data you upload, process, convert, or generate through DocScalar.

  • You retain full copyright and ownership of all content processed through DocScalar.
  • DocScalar accesses user files solely via automated worker routines for the mechanical execution of your requested task.
  • We never use, license, or sell your documents or data for artificial intelligence (AI) training, machine learning, or marketing purposes.

3. Usage Rules, File Ceilings & Fair Use Limits

To ensure platform availability, operational stability, and fair resource allocation for all users, we enforce tier-based file size limits and fair usage bounds:

  • Pro Tier Users: Uploads up to 1 GB per file, priority multi-worker queues, Document Workflow Studio & Visual Canvas, and high-concurrency batch processing.
  • Free Account Users: Uploads up to 15 MB per file for Free tier registered accounts with unlimited standard operations.
  • Guest Users: Uploads up to 10 MB per file for Guest users, with up to 3 operations per calendar day without registration.
  • Fair Use & Automated Scraping Prohibition: You may not use automated scripts, bot swarms, or scraping tools to launch denial-of-service traffic or bypass daily rate-limit counters.

4. Prohibited Content & Acceptable Use

You agree not to use DocScalar for any unlawful or abusive activities. Specifically prohibited activities include:

  • Uploading malicious files, trojans, ransomware, or scripts designed to exploit document rendering engines.
  • Processing child sexual abuse material (CSAM) or content promoting violence, terrorism, or illegal acts.
  • Attempting to bypass sandbox isolation controls (e.g. Ghostscript -dSAFER barriers, LibreOffice user profile isolation).
  • Infringing upon third-party copyrights, trademarks, or proprietary trade secrets without lawful authorization.

5. Subscription, Billing & Merchant of Record

DocScalar offers an optional paid Pro Tier subscription billed monthly at $9.00 USD (or equivalent discounted yearly billing):

  • Merchant of Record Role: Our order process is conducted by our authorized online reseller and Merchant of Record, Paddle (Paddle.com Market Ltd, Judd House, 18-29 Mora Street, London EC1V 8BT, United Kingdom). Paddle handles payment processing, merchant underwriting, currency conversions, customer service inquiries, and international sales tax, VAT, and GST calculation and remittance. All purchases are subject to Paddle's Checkout Buyer Terms.
  • Recurring Billing: Your subscription renews automatically at the end of each billing cycle unless cancelled prior to the renewal date.
  • Self-Service Cancellation: You can cancel your subscription at any time via your user Account Settings or through the Paddle customer buyer portal (paddle.net). Upon cancellation, your Pro benefits remain active until the end of your current prepaid billing period with zero cancellation fees.

6. 14-Day Money-Back Guarantee & Refund Policy

We provide an unconditional 14-day 100% money-back guarantee for all subscription purchases:

  • 14-Day Guarantee: If DocScalar does not meet your expectations for any reason within 14 days of purchase, contact support@docscalar.com for an immediate 100% refund.
  • Dedicated Refund Policy: For step-by-step refund instructions, timelines (24-48h review SLA), and digital fulfillment details, please consult our dedicated Refund Policy.

7. Disclaimer of Warranties & Factual SLAs

Except as explicitly provided under applicable consumer protection legislation, the Service is provided "as is" and "as available". While we utilize industry-grade parsers and sandboxed engines (PyMuPDF, LibreOffice, Ghostscript), we do not warrant that all non-standard, malformed, or corrupted document layouts will be reconstructed with 100% layout perfection or geometric accuracy, or that Server Side operations will execute without transient interruptions.

8. Limitation of Liability

IN NO EVENT SHALL DOCSCALAR INC., ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO DOCSCALAR IN THE PRECEDING TWELVE (12) MONTHS, OR (B) $100.00 USD.

9. User Indemnification

You agree to defend, indemnify, and hold harmless DocScalar Inc., its officers, and affiliates from and against any claims, liabilities, damages, and expenses arising out of or in any way connected with your violation of these Terms or your upload of unlawful or infringing content.

10. Binding Arbitration & Class Action Waiver

Any dispute, controversy, or claim arising out of or relating to these Terms will be settled by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. You waive any right to participate in class actions or representative proceedings. Users may opt out of this arbitration provision within 30 days of initial account creation by sending written notice to support@docscalar.com.

11. DMCA & Copyright Infringement Notices

DocScalar complies with the Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe material hosted on or processed through our systems infringes your copyright, submit a formal notice to our designated agent at support@docscalar.com containing the statutory requirements set forth in 17 U.S.C. § 512(c)(3).

12. Electronic Signatures & Document Processing Disclaimers

Electronic Signatures: Simple electronic signatures generated via our signing tools are provided for general commercial workflows. Certain categories of legal documents (including wills, testamentary trusts, family law documents, and court notices) may require qualified electronic signatures or physical ink notarization under ESIGN, UETA, or eIDAS regulations. Users are responsible for independently verifying legal enforceability in their jurisdiction.

Redaction PDF: When utilizing the Redact PDF tool, the user is solely responsible for verifying that all sensitive personal identifying numbers, metadata, and pixel layers have been permanently excised before distributing the resulting file.

13. Age Requirement & Eligibility

You must be at least 13 years of age (or the minimum legal age required in your jurisdiction, such as 16 years for residents of the European Union) to create an account or use the Service. By accessing DocScalar, you represent and warrant that you meet these minimum eligibility requirements.

14. Contact Information

For legal inquiries, terms clarification, or notices, contact our legal and support team at:

DocScalar Inc., Attn: Legal & Terms Compliance
Email: support@docscalar.com
Data Protection: privacy@docscalar.com